Make a Return

We hope you love your Newcastle Beds purchase, but if something isn't right, here's how to return it. Full details are in our Refund & Returns Policy.

What can I return?

• Standard items (sealed mattresses, pillows, toppers, protectors and products with no size, fabric or colour chosen for you): within 14 days of delivery, for any reason, unused and in the original packaging.
• Made-to-order beds: can be cancelled free of charge within 48 hours of ordering, before production starts. After that they can't be returned for a change of mind.
• Faulty, damaged or not as described: always covered by your legal rights and our 5-year guarantee. We collect these free of charge.

Step 1: Tell us within 14 days

Complete our returns form, or email returns@newcastlebeds.com with your order number. If your item is faulty or damaged, please include photos.

Step 2: Send it back within 14 days of telling us

Repack the item in its original packaging and send it to us, with your order number on or inside the parcel. You pay the return cost for change-of-mind returns. For large items, we can collect for £50 per item, or you can book your own courier.

Return address: Newcastle Beds, Unit 11 Blaydon Trade Park, Toll Bridge Road, Blaydon-on-Tyne NE21 5TR.

Step 3: Get your refund

We refund the price you paid, including standard delivery, within 14 days of receiving your return, to your original payment method.

Questions? Call 0191 435 3289 (Mon–Sat 10:00–18:00, Sun 10:00–16:00).